Please read before ordering
Terms & Conditions

1. All prices are correct at the time of going to press. Prices and specifications may vary over time. We will endeavour to inform customers of any changes. Aqua reserve the right to withdraw any product or offers at their own discretion. All specified weights & dimensions are approximate.

2. Refund and Exchange - You may return the goods to us within 14 days of receipt in mint condition and we will issue an immediate refund, including the cost of our postage and packing. Alternatively and in accordance with the distance selling regulations, we will be happy to provide a refund or exchange on any item provided. Please contact us within 7 working days of your order using a durable medium e.g., post. We can then arrange for your refund to be processed (this may take up to 30 days). As part of your contact with us you are required to return any unwanted items to us within 30 days of cancellation. We can then either arrange collection (at your cost) or you may arrange to return the items to us. Please note that you are obliged to have taken reasonable care of the items and we reserve the right to deduct the cost of recovering the items should you not return them to us within 30 days of cancellation.

3. Delivery - Next day delivery on all orders (excluding Highlands, islands and overseas) placed before 2pm Monday to Thursday. Items weighing less than 1kg will be delivered using 1st class Royal Mail where 95% of all orders are received on the next working day. All other orders are sent by next day courier service where over 99% of items are delivered next day. Please note that we are in the hands of our trusted couriers and therefore cannot guarantee the speed of this service.

4. Delivery Charges - Due to the increased cost of postage & Courier prices over the past 12 months we have had to add a minimal charge to each order to cover these costs. UK Mainland customers £2.00. Overseas orders and BFPO postage will be charged at cost. Please call for a quotation.

5. Repair Service Charges - The price of repairs is: £40 for a repair less than 30 minutes sewing & Cutting time. £60 for a repair between 30 and 60 minutes sewing/cutting time. Over 60 minutes we will provide a quote. We aim to complete all repairs with 14 working days. Customers must provide details of their name, address, contact number and repair required when returning the item. Carriage is charged in addition to repair costs.

6. Payment – All credit and debit card payments are processed once your order has been prepared for despatch. Paypal payments are processed at the time of the order, however if the item is not in stock we will return the Paypal payment within 10 working days.

7. 3rd Party Sales. Any items not bought directly from ourselves will need to be returned to the seller of the product should any issues occur with your product. They will then return it to us for repair, replacement or refund. We can only discuss products with the party we have sold them to.